Privacy Policy | Typinghelper.io

Typinghelper.io ("Typinghelper.io", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you use our website, browser extensions, and related services (collectively, the "Service").

Information We Collect

We collect information in the following circumstances:

Account information: When you sign up we collect your name, email address, and workspace preferences.
Workspace and billing data: Subscription selections, billing contact details, payment status (processed by our payment provider), and transaction history.
Usage data: Events related to shortcut creation, edits, usage frequency, and interactions with product features to help us improve the Service.
Device and technical data: Browser type, operating system, language preference, extension version, and diagnostic logs that help us troubleshoot issues.
Content you choose to store: Templates, snippets, shortcuts, and metadata you add to your workspace. You control the content that is uploaded and shared with teammates.
Cookies and similar technologies: We use cookies and local storage to keep you signed in, remember preferences, and measure engagement.

How We Use Your Information

We use collected information to:

Deliver, maintain, and customize the Service
Process payments and send billing communications
Provide technical support and respond to inquiries
Monitor reliability, diagnose issues, and enhance security
Analyze feature adoption and improve user experience
Send product updates, onboarding resources, and announcements
Comply with legal obligations, enforce agreements, and prevent misuse of the Service

Legal Bases for Processing

If you are located in the European Economic Area (EEA), the UK, or Switzerland, we rely on the following legal bases:

Contract: To provide the Service you requested and perform our agreement with you.
Legitimate interests: To operate, secure, and improve Typinghelper.io while balancing your privacy rights.
Consent: For optional communications or analytics when required by law.
Legal obligation: To meet applicable legal and regulatory requirements.

Data Retention

We keep your information only for as long as necessary to fulfill the purposes outlined in this policy. Typical retention periods include:

Account data for the life of your account and a reasonable grace period after closure
Billing records for the duration required by tax and accounting laws
Diagnostic logs for up to 18 months unless needed to resolve an active issue

How We Share Information

We do not sell your personal information. We share data only in the circumstances below:

Service providers: Trusted vendors that assist with hosting, analytics, customer support, and payment processing under contractual confidentiality obligations.
Team collaboration: Administrators and teammates in your workspace may see the content you choose to share.
Legal compliance: When required to comply with applicable law, regulation, legal process, or governmental request.
Business transfers: In connection with a merger, acquisition, financing, or sale of company assets, subject to standard confidentiality protections.

International Transfers

Typinghelper.io is headquartered in the United States and your information may be processed there or in other countries where our service providers operate. When transferring data internationally we apply safeguards consistent with applicable law, such as standard contractual clauses.

Security

We implement technical and organizational measures to protect your information, including encryption in transit, access controls, and secure development practices. No online service is completely secure, but we continually review and improve our safeguards.

Your Choices and Rights

Depending on your location, you may have the right to access, correct, delete, or export your personal information, or object to certain processing. You can manage many settings directly in your account or contact us to make a request.

You may also opt out of marketing emails by using the unsubscribe link in those communications. We may still send important transactional or security notices.

To exercise your rights, email privacy@typinghelper.io.

Cookies

We use cookies, local storage, and similar technologies to keep you signed in, remember preferences, and understand product usage. You can adjust your browser settings to refuse cookies, but some features may not function properly.

Third-Party Services

Our Service may link to or integrate with third-party tools. Their privacy practices are governed by their own policies. We encourage you to review the privacy statements of any third-party services you access through Typinghelper.io.

Children's Privacy

The Service is not directed to children under 16 and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

Changes to This Privacy Policy

We may update this policy from time to time. When we make material changes we will post the updated policy on this page, update the "Last updated" date, and, when appropriate, provide additional notice.

Contact Us

Questions about this policy? Email privacy@typinghelper.io or visit our Contact page.